Assessment
Current-state discovery covering users, applications, devices, infrastructure, security, data, vendors and business requirements.
Creative IT USA
Managed IT Services in Los Angeles
Managed IT services for Los Angeles County businesses: outsourced and co-managed IT for organizations that need dependable helpdesk, monitoring, patching, endpoint management, user onboarding, vendor coordination and escalation support.
20+ years experienceLocal + remote supportClear pricing before work
What we provide
Designed around your organization
We assess requirements first, then design the right combination of technology, security, resilience and support. Projects can be delivered as one-time consulting engagements or incorporated into ongoing IT support.
Design
Practical architecture, configuration standards, migration sequencing, security controls, documentation and implementation planning.
Implementation & Support
Deployment, migration, testing, handover and ongoing management can be scoped according to your internal resources and operational needs.
What's included
What our managed IT services cover
A managed IT agreement replaces "call someone when it breaks" with a team that looks after your systems every day. For businesses across Los Angeles, that typically means:
Helpdesk and user support
Remote support for your staff, with on-site visits when a problem needs hands on the hardware. Day-to-day troubleshooting, password and access issues, printers and line-of-business applications.
Monitoring and patching
Workstations and servers are monitored and kept up to date with operating system and application patches, so problems are caught early and known security holes are closed.
Endpoint management
Laptops and desktops set up to a consistent standard, with security software, encryption and device management, so a lost laptop is an inconvenience rather than a data breach.
Onboarding and offboarding
New starters get a working laptop, accounts and access on day one; leavers have their access removed and their data kept, the same way every time.
Microsoft 365, backup and security
Microsoft 365 administration, multi-factor authentication, identity management, and backup and disaster recovery.
Vendor coordination
We deal with your internet provider, phone system, software vendors and hardware suppliers, so your team has one number to call.
How we start working with a new client
- Assessment. We document your users, devices, applications, network, security and vendors, and note anything that needs urgent attention.
- Proposal. You get a clear scope and clear pricing before any work starts – see our pricing page for how plans are structured.
- Onboarding. We bring devices under management, set up monitoring and backup, and agree how your staff contact the helpdesk.
- Ongoing support and review. Day-to-day support, plus regular reviews of security, hardware age and upcoming projects.
Fully managed or co-managed?
If you have no in-house IT staff, fully managed IT means we act as your IT department. If you already have an IT person or team, co-managed IT lets them keep day-to-day ownership while we provide monitoring, security tooling, Microsoft 365 administration and escalation. Many growing organizations start with one and move to the other as they change.
Questions to ask any managed IT provider
- Who will actually answer when my staff call, and can you come on site in Los Angeles County when needed?
- What exactly is included, and what is billed as a project?
- How are backups tested, and how quickly could we recover from ransomware?
- Who owns the admin passwords and documentation if we part ways?
Managed IT services FAQ
What are managed IT services?
An ongoing agreement where an outside provider looks after your IT day to day: helpdesk, monitoring, patching, security, backup and vendor coordination, instead of paying for individual fixes.
Which areas do you cover?
We work from Burbank with organizations across Los Angeles County, the Inland Empire and Ventura County, with remote support plus on-site visits.
Do you work alongside an in-house IT team?
Yes. Our co-managed IT service supports internal IT staff with monitoring, security, Microsoft 365 administration and specialist escalation.
How is managed IT priced?
We assess your requirements first and give you clear pricing before any work starts. Our pricing page explains how plans are structured.
Can you take over from our current IT provider?
Yes. The assessment documents your current systems and vendors so the handover can be planned without disrupting your staff.
Do you support Microsoft 365?
Yes, including tenant administration, Exchange Online, Teams, SharePoint, OneDrive, Intune, Entra ID and security hardening.
Serving Los Angeles County · Inland Empire · Ventura County
Creative IT USA provides remote and on-site technology services from Burbank for organizations across Los Angeles County, the Inland Empire and Ventura County.
Creative IT USA
547 N Catalina St, Burbank, CA 91505
(213) 986-4855 · support@creativeit.tech
Commercial MSP Provider
Managed IT Services for Businesses & Organizations
Creative IT USA is a commercial Managed Service Provider (MSP), providing ongoing IT management and support for businesses and organizations across Los Angeles County, the Inland Empire and Ventura County.
Managed IT Support
Remote support, endpoint management, patching, onboarding, troubleshooting and day-to-day IT operations.
Cybersecurity & Cloud
Microsoft 365, cloud administration, MFA, endpoint security, identity management, backup and disaster recovery.
Networks & Infrastructure
Business networks, Wi-Fi, servers, IT architecture, vendor coordination and technology projects.