$110 /hour
General troubleshooting for performance, software, email, accounts, printers, updates and everyday IT issues.
IT Support & Maintenance
Fix the problem. Understand the cause. Stay productive.
A slow, unstable or confusing computer can interrupt far more than one task. We diagnose what is actually happening before recommending repair, optimization, security changes or replacement.
Ways to work with usRemote IT Consultation Specialist Remote Support Annual IT Care On-Site Support
Support for one problem—or ongoing peace of mind.
$135 /hour
Targeted technical intervention for more complex workstation, network, cloud or configuration problems.
$1,295 /year
Up to 12 scheduled remote support sessions, priority assistance, practical usage guidance and a periodic equipment health review.
$165 from
Hands-on support in Los Angeles County and Ventura County for devices, networks, Wi-Fi and office technology.
Annual plan availability may be limited so we can maintain response quality. Emergency and after-hours work is quoted separately.
What we help with
From irritating slowdown to business-critical interruption.
Your computer does not have to be completely broken to be costing you time.
✓
Diagnosis before replacement
Find out whether a system can be optimized or repaired before buying new hardware.
Find out whether a system can be optimized or repaired before buying new hardware.
✓
Performance optimization
Investigate slow startup, crashes, heat, storage pressure, software conflicts and unwanted background activity.
Investigate slow startup, crashes, heat, storage pressure, software conflicts and unwanted background activity.
✓
Secure remote support
Remote access is used only with your authorization and is closed when the support session ends.
Remote access is used only with your authorization and is closed when the support session ends.
✓
Microsoft 365 & Google Workspace
Accounts, email, permissions, MFA and everyday administration.
Accounts, email, permissions, MFA and everyday administration.
✓
Networks & Wi-Fi
Routers, switches, connectivity, office Wi-Fi and device access problems.
Routers, switches, connectivity, office Wi-Fi and device access problems.
✓
Buying advice
Practical help choosing computers, storage, networking and cloud services based on real requirements.
Practical help choosing computers, storage, networking and cloud services based on real requirements.
How remote support works
You stay in control.
1. Explain the issue
Tell us what is happening and what you were trying to do. We determine whether remote or on-site support is the better route.
2. Authorize the session
You approve the temporary remote connection. You can see the session and stop it at any time.
3. Diagnose and resolve
We work only for the time needed. After the session is closed, a new authorization is required for another remote connection.
4. Reduce repeat problems
Where appropriate, we recommend updates, security changes, backups or maintenance to reduce repeat disruption.
Small business IT
Managed support built around your environment.
For small businesses, professional offices and growing teams, we can combine help desk support, cybersecurity, backup, Microsoft 365/Google Workspace administration and device management into a tailored plan.
Before you replace the computer, diagnose it.
A proper assessment can prevent unnecessary purchases and reveal whether optimization, repair or replacement makes the most sense.
Commercial MSP Provider
Managed IT Services for Businesses & Organizations
Creative IT USA is a commercial Managed Service Provider (MSP), providing ongoing IT management and support for businesses and organizations across Los Angeles County, the Inland Empire and Ventura County.
Managed IT Support
Remote support, endpoint management, patching, onboarding, troubleshooting and day-to-day IT operations.
Cybersecurity & Cloud
Microsoft 365, cloud administration, MFA, endpoint security, identity management, backup and disaster recovery.
Networks & Infrastructure
Business networks, Wi-Fi, servers, IT architecture, vendor coordination and technology projects.